Yog tias koj yuav ib yam khoom ntawm eBay, tej zaum yuav muaj lub sijhawm uas koj tsis tau txais yam khoom koj tau yuav lossis thaum koj tau txais cov khoom tsis raug. Tsis tas li, hauv qee kis tus neeg muag khoom muaj teeb meem yog tias tus neeg twv tsis them nyiaj rau ib yam khoom. Hauv txhua qhov xwm txheej no, eBay muaj cov txheej txheem rau kev sib cav txog kev lag luam uas mus tsis zoo.
Cov kauj ruam
Ntu 1 ntawm 2: Npaj Tiv Thaiv eBay
Kauj Ruam 1. Txheeb xyuas qhov tsis sib haum xeeb
Siv ob peb feeb los zaum thiab sau cov ntaub ntawv tseem ceeb txog kev tsis sib haum xeeb. Cov teeb meem feem ntau yog tau txais cov khoom yuam kev lossis tsis tau txais kev them nyiaj. Kuj xav txog seb koj xav kom qhov teeb meem daws li cas. Koj puas xav tau cov nyiaj rov qab lossis koj puas xav kom hloov cov khoom?
Kauj Ruam 2. Sau cov ntaub ntawv tsim nyog
Ua ntej qhib kev sib cav, koj yuav tsum paub tseeb tias koj muaj cov ntaub ntawv hauv qab no:
- lub npe ntawm lwm tog neeg.
- tus lej pauv. Qhov no yuav tsum yog ntawm txhua qhov kev sib tham cuam tshuam nrog kev ua lag luam. Nws tseem yuav tshwm ntawm nplooj ntawv "Kuv eBay".
- hnub tim ntawm kev sib pauv.
- hnub koj tau them (yog tias koj tau them rau ib yam khoom).
Kauj Ruam 3. Hu rau lwm tog neeg
Koj yuav tsum sim daws qhov teeb meem tsis raws cai. Qee zaum teeb meem tuaj yeem kho tau yooj yim heev. Tiv tauj lwm tus neeg los ntawm eBay (tsis yog los ntawm email ntiag tug). Los ntawm kev hu rau lwm tus neeg los ntawm eBay, eBay yuav tuaj yeem taug qab cov kev sib txuas lus.
Lwm tog yuav tsum pom zoo tam sim kom xa nyiaj rov qab, them rau cov khoom, lossis hloov cov khoom. Yog tias lwm tog neeg tsis teb ib hnub lossis ob hnub, koj yuav tsum qhib kev tsis sib haum nrog eBay
Ntu 2 ntawm 2: Qhib Qhov Tsis Txaus Siab
Kauj Ruam 1. Nkag mus rau eBay's Online Dispute System
Txhawm rau qhib qhov kev tsis sib haum xeeb, thawj zaug mus ntsib eBay's online kev daws teeb meem kev sib cav. Nyem rau qhov no kom coj mus rau qhov chaw daws teeb meem.
Tej zaum koj yuav tsum tau kos npe nkag siv koj tus eBay tus ID nkag mus thiab tus password
Kauj Ruam 2. Qhia txog qhov tsis sib haum xeeb
Tom qab mus ntsib lub chaw daws teeb meem, koj yuav tsum piav qhia qhov xwm txheej ntawm koj qhov teeb meem raws li koj tab tom sib cav cov khoom koj tau yuav lossis yam khoom koj muag.
- Yog tias koj yuav ib yam khoom, tom qab ntawd koj yuav tsum xaiv ntawm "Kuv tseem tsis tau txais nws" thiab "Kuv tau txais ib yam khoom uas tsis zoo li tus muag khoom piav qhia."
- Xwb, yog tias koj muag ib yam khoom, koj yuav tsum xaiv ntawm "Kuv tseem tsis tau txais kuv cov nyiaj them poob haujlwm" thiab "Kuv yuav tsum thim qhov kev sib pauv."
- Yog tias cov kev xaiv muaj ua tsis tau zoo qhia koj qhov teeb meem, tom qab ntawd koj tuaj yeem xaiv "Kuv qhov teeb meem tsis nyob ntawm no."
Kauj Ruam 3. Sau tus lej pauv
Tom qab tus yam ntxwv ntawm qhov tsis sib haum xeeb, koj yuav tsum nkag mus rau tus lej sib pauv rau kev sib pauv hauv kev sib cav. Tom qab nkag mus rau tus lej pauv, eBay yuav nug koj cov lus nug txog kev sib cav tsis sib haum.
Kauj Ruam 4. Tos kom hnov los ntawm eBay
Thaum xa koj qhov kev tsis txaus siab, eBay yuav hu rau lwm tog neeg kom tau txais lus teb. Nyob ntawm lawv cov lus teb, eBay yuav nug koj txog cov ntaub ntawv ntxiv ua ntej koj tuaj yeem ua daim ntawv thov zaum kawg.
- Cov txheej txheem tsis sib haum yuav tsum siv ob peb hnub ua ntej koj hnov rov qab los ntawm eBay.
- Tom qab txheej txheem kev sib cav ua tiav, koj yuav tau txais cov nyiaj rov qab thiab qhov kev tsis txaus siab yuav muab ntxiv rau hauv cov ntaub ntawv ntawm lwm tog neeg. Hauv qee qhov xwm txheej, eBay tuaj yeem txwv tus tswv cuab vim tias muaj pes tsawg tus qhib kev tsis sib haum xeeb.
- Yog tias koj muag qhov zoo rau ib tog neeg uas tsis tau them nyiaj, tej zaum koj yuav muaj sijhawm los ua Qhov Khoom Plig Zaum Ob rau lwm tus neeg sib tw lossis muab cov khoom pub dawb.
Kauj Ruam 5. Tawm tswv yim
Yog tias koj yog tus yuav khoom, koj tuaj yeem tawm tswv yim rau lwm tog neeg los ntawm txhaj rau "Tawm Tswv Yim" hauv koj nplooj ntawv "Kuv eBay". Nco ntsoov ua raws qhov tseeb tab sis kuj ceeb toom rau lwm tus txog qhov nyuaj uas koj muaj nrog tus muag khoom.
